Apologies for my absence, friends. No, I am not injured or sick again (phew!) but the past week has had it’s trials. You know that saying whatever can go wrong will go wrong? Well, I think that statement describes the last week.
First, our laptop had a very sad and untimely death. Thankfully we had nearly everything backed up (a reminder to always back up every day!) and we were back in action with our new MacBook Pro in a matter of a couple of days. The new laptop is so pretty and shiny that it took some convincing on my part to get mama to let me put paws to keyboard. Aw, this beautiful, backlit keyboard… I think I’m in love….
Computer up and running, data transferred and I was ready to rejoin the world of writing and my pack of virtual friends.
Not so fast, Fido! It turns out that the computer burial would be the least of our worries this week. Why is it that stressful situations seem to come in bulk? One major speed bump a week is plenty for this pup.
I’ve mentioned that mama has had sports-related issues with her back, requiring some procedures and injections. A few days ago we received notice from our insurance company (Anthem Blue Cross) that a post-procedure review by their “physician reviewer” finds these procedures were not “medically necessary”. This was after the insurer had pre-approved them months ago!
I won’t go into the gory details (like mama losing her cool with the customer support person and eventually ending up on the floor with me in tears…) but bottom line is healthcare for profit is not a healthy model for anyone but the shareholders.
After many, many frustrating hours on the phone with the insurance peeps, I’m more convinced than ever of the sham and shame that is our healthcare system. Of course we’ve seen Michael Moore’s “Sicko” multiple times and understand how the insurers are set up to hinder customers from receiving services. But there’s a great difference between understanding an unjust system and being a pawn in their maze.
Wilbur and I listened to the conversations on speakerphone and my heart was pounding with angst hearing their mistruths and deliberate confusion. How many hours on hold and how many transfers can any pup take — especially when each person we speak with has a completely different explanation than the last?
Mama is just one of hundreds of thousands in this country who everyday attempt to navigate the vast and untenable wasteland that is healthcare for profit — with little resolution, only greater frustration.
After days of this I thought, what would Michael Moore do? I figured he’d be the only person who’d know how to navigate this freaky system and wished to consult with him. But what are the odds that this pup would have the opportunity to actually talk to the Oscar winning director?
Stayed tuned for the second part of this story coming soon…
Have you had any negative experiences with your health insurance carrier? I’d love to hear your stories.